Use Cases
AI for Call Center
Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different options to make their help desk and call center operations more effective and efficient.
Overview
Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different options to make their help desk and call center operations more effective and efficient. The pandemic and dispersed workforce increased the urgency for an immediate cloud-based solution.
Learn how CPB went to the cloud with Amazon Connect and how they rolled out three remote help desks in the past few months. Listen to Adrienne Chee, Division Head and SVP of Information Technology at CPB, share the results of the digital transformation, findings and roadmap going forward and how CPB has accelerated innovation during the pandemic due to changing needs.
For more information
Contact:
Leilani Farinas
Executive Director TRUE
Speakers
Adrienne Chee
CIO and SVP
Central Pacific Bank
Chris Jones
Customer Experience Manager
Aspen Technology Group, Inc.
Scott Fujieda
Vice President
DataHouse
Resources
eWorld Solution Overview Presentation
DataHouse Solution PDF
AI for Call Center Case Study