Use Cases – Solutions by Need

Technology Solutions That Can Solve Common Business Problems

Real-life use cases and critical insights shared by Hawaii’s organizations and thought leaders to increase business productivity and impact higher wage opportunities across industries.

Solutions by Need

Better Customer Experiences with Generative AI/ML

Better Customer Experiences with Generative AI/ML

Attendees from the government, private and non-profit sector learned that generative AI creates new content and ideas.

Hawaii Cloud Innovation Summit Conference 2023

Hawaii Cloud Innovation Summit Conference 2023

TRUE and Transform Hawaii Government Launch First-Ever Hawaii Cloud Innovation Summit —The Must-Attend Event of the Year For Hawaii’s ...

Improving the Customer Experience Through Call Center Modernization

Improving the Customer Experience Through Call Center Modernization

A hosted lunch and learn session showcases Hawaii businesses who have applied call center technology to improve customer experience.

Google Cloud Hawaii Roadshow

Google Cloud Hawaii Roadshow

Attendees learned how revolutionary technology platforms easily integrate with their current infrastructure to enable automation, collaboration, ...

Salesforce Hawaii Innovation Day

Salesforce Hawaii Innovation Day

Attendees learned how revolutionary technology platforms easily integrate with their current infrastructure to enable automation, collaboration, ...

How Hawaii’s Industries Can Extract Significant Value by Leveraging Documents, Records, Emails, Contracts, Meetings and Even Phone Calls!

How Hawaii’s Industries Can Extract Significant Value by Leveraging Documents, Records, Emails, Contracts, Meetings and Even Phone Calls!

What is Natural Language Processing (NLP)? Natural Language Processing (NLP) is a component of artificial intelligence and provides a computer ...

Document AI for Finance & Accounting

Document AI for Finance & Accounting

Join this hands-on, lab focused session where attendees build document AI solutions on Google Cloud. Google Solutions Architect - Sugandha ...

What is CLM and How Can It Help Optimize Business Processes?

What is CLM and How Can It Help Optimize Business Processes?

Contract lifecycle management (CLM) may not be the most glamorous part of the sales process, but it is critical to the overall health of the ...

Artificial Intelligence/Machine Learning Enabled Marketing Analytics

Artificial Intelligence/Machine Learning Enabled Marketing Analytics

On Thursday, June 23, we're partnering with Google to host a free Artificial Intelligence/Machine Learning (AI/ML) event. Join this hands-on, ...

Workflow Automation – Live Low Coding Session with ServiceNow

Workflow Automation – Live Low Coding Session with ServiceNow

Are you tired of boring, mundane tasks? Looking for ways to reduce business costs? Wishing you could increase your productivity without working ...

TRUE Innovation: What’s Working? Technology Solutions to Curb the Pandemic

TRUE Innovation: What’s Working? Technology Solutions to Curb the Pandemic

COVID has forever changed the way we work and live. How can we implement different and complimentary technology solutions such as screening and ...

Creating A Pragmatic Infrastructure and Cloud Strategy

Creating A Pragmatic Infrastructure and Cloud Strategy

When it comes to developing a pragmatic infrastructure and cloud strategy, there are key areas to address—How do you shift from legacy systems ...

Hawaii Cloud Innovation Summit Conference 2022

Hawaii Cloud Innovation Summit Conference 2022

TRUE and Transform Hawaii Government Launch First-Ever Hawaii Cloud Innovation Summit —The Must-Attend Event of the Year For Hawaii’s ...

Transforming to Thrive in a Post-COVID World

Transforming to Thrive in a Post-COVID World

The COVID-19 pandemic has dramatically accelerated many trends that were already underway, creating some unique challenges and great ...

Innovation Framework: Ideas to Impact

Innovation Framework: Ideas to Impact

The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities.

AI for Call Center

AI for Call Center

Increased call volume, a high number of repeat questions and focus on customer service drove Central Pacific Bank (CPB) to evaluate different ...

The People and Bots Behind Safe Travels

The People and Bots Behind Safe Travels

Nearly 1.5 million travelers to Hawaii have used the Safe Travels Digital Platform since the pre-travel testing program began in October. Hear ...

A Tale of Two Government Agencies on Salesforce

A Tale of Two Government Agencies on Salesforce

Hear inspiring stories from the Department of Commerce and Consumer Affairs and the Department of Hawaiian Home Lands as they share how they are ...

An Old School Company Digitizes

An Old School Company Digitizes

Forbes named Jeff Smith one of the most experienced chief information officers in the world. “He led the technology functions of Ingersoll Rand, ...

Collaboration Made Easy With Microsoft Teams

Collaboration Made Easy With Microsoft Teams

Are you receiving hundreds of emails a day and can’t keep up? Are you a Microsoft 365 user but don’t have time to figure out how to make the ...

Chatbot Bootcamp: Using Google Cloud

Chatbot Bootcamp: Using Google Cloud

With customer demands continually increasing, Chatbots is one way to leverage technology to service customers’ common queries, so that your team ...

AWS and Personalized Product Recommendations

AWS and Personalized Product Recommendations

Gartner predicts that the business value created by AI will reach $3.9B in 2022. Understanding customers and being able to launch personalized ...

Becoming a Data-Driven Business

Becoming a Data-Driven Business

Research suggests that while most companies stress the importance of turning data into actionable insight, less than a quarter feel their ...

Achieving Data Accuracy, Agility and Speed Through Workflow Automation

Achieving Data Accuracy, Agility and Speed Through Workflow Automation

Learn how workflow automation supported HMSA’s implementation of employee vaccine mandate tracker in just days!

Tableau Success Stories in Hawaii

Tableau Success Stories in Hawaii

Insight from data has made an impactful difference in Hawaii’s response to COVID.

The Power of RPA and What It Can Do For Your Business

The Power of RPA and What It Can Do For Your Business

Organizations are turning to Robotic Process Automation (RPA) to automate tedious, repetitive tasks and rules-based processes. Time saved ...

Changing Landscape for Japanese Consumers

Changing Landscape for Japanese Consumers

As Hawaii responds to the ongoing COVID-19 pandemic, we’re all working to do our part by ensuring the safety of our employees, striving to ...

Accelerating Digital Transformation

Accelerating Digital Transformation

As Hawaii responds to the ongoing COVID-19 pandemic, we’re all working to do our part by ensuring the safety of our employees, striving to ...

Part 1: Cloud & Cyber Security

Part 1: Cloud & Cyber Security

Note: This is Part 1 in our cybersecurity series. Part 2 is the Cyber Security Workshop. This session provides an ...

The Human Side of Change

The Human Side of Change

Those who’ve led a team through a big transformation know that in order for that transformation to be a success, it takes a delicate balance of ...

Secure Tools for a Remote Workforce

Secure Tools for a Remote Workforce

As Hawaii responds to the ongoing COVID-19 pandemic, we’re all working to do our part by ensuring the safety of our employees, striving to ...

Invest in Hawaiʻi’s Digital Economy

Invest in Hawaiʻi’s Digital Economy

The pandemic quickly revealed that our physical borders matter less and embracing innovation matters much more. Long evaluations and analysis ...

Part 2: Cyber Security Workshop

Part 2: Cyber Security Workshop

Note: This is Part 1 in our cybersecurity series. Part 2 is the Cyber Security Workshop. This session provides an ...

Featured

Hawaii Safe Travels Program Featured Image

Success Story

Success story: Safe Travels

The State of Hawaii’s Office of Enterprise Technology Services and eWorld Enterprise Solutions collaborated to integrate a multi-layered approach using voice and chatbots.
TRUE ESports and Tech Lab Thumbnail

Program

TRUE ESports + Tech Lab

TRUE is excited to announce a destination inside the Waipahu Public Library for the community to discover the amazing career opportunities in the tech industry and in the process, learn and develop valuable skills through the entertaining medium of esports and gaming.