Chatbot Bootcamp: Using Google Cloud

Overview

Whether it’s inquiring about a strange charge on your bank statement or figuring out how soon your package will arrive, it’s pretty likely you’ve been helped by a chatbot in the past. With customer demands continually increasing, Chatbots is one way to leverage technology to service customers’ common queries, so that your team can focus on the more complex issues, or be redirected to higher value tasks.  They provide quick assistance, create a more efficient customer experience, save businesses money, and more. What’s not to love about chatbots?

If you’ve been wanting to learn more about chatbots or are curious to know how much of a difference they make, this event was curated just for you!

Joel Bongco, VP and CTO of eWorld Enterprise Solutions, leads a deep dive discussion on Google Cloud capabilities, particularly Dialogflow. He and his team of customer experience (CX) experts will share how they’ve leveraged Dialogflow while working on their own projects, and attendees will walk away with…

• A deeper understanding of Google Cloud and more specifically, Dialogflow.
• More knowledge about CX implementation, both best practices and lessons learned.
• A memory bank of success stories that illustrate Google Cloud’s capabilities.

This event will be especially helpful to IT managers, technical business analysts, developers, and those who have similar job responsibilities. However, professionals from all levels and all industries are welcome to attend.